Refund Policy
- Eligibility for Refunds: We want you to be completely satisfied with your grocery purchase. If you are not satisfied with a product for any reason, you may be eligible for a refund or replacement, subject to the terms and conditions outlined below.
- Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving the item. We may require you to provide photographs or other evidence of the issue to process your refund or replacement.
- Quality Concerns: If you are dissatisfied with the quality of a product, such as freshness, taste, or expiration date, please contact us within 48 hours of receiving the item. We may ask for additional information to assess the quality concern.
- Return Process: To initiate a refund or replacement request, please contact our customer support team via info@kbnaturals.com . Provide your order details, the reason for the refund request, and any supporting documentation or photos if applicable.
- Refund Options: Depending on the nature of your refund request and our assessment, we may offer a refund to your original payment method, store credit, or a replacement of the product. Refunds are typically processed within 7 business days after approval.
- Non-Refundable Items: Certain items may not be eligible for refunds, such as perishable goods, personalized items, or products that have been opened, used, or damaged due to mishandling.
- Cancellation Policy: If you wish to cancel an order before it is processed for shipping, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, but you may still be eligible for a refund or replacement as per our refund policy.
- Customer Satisfaction: We value your feedback and strive to address any issues promptly. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for all our customers.
- Policy Updates: We reserve the right to update or modify our refund policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
- Contact Us: If you have any questions or need assistance regarding refunds, replacements, or our refund policy, please reach out to our customer support team at: info@kbnaturals.com. We are here to help and ensure your satisfaction with your grocery purchases.
Welcome to KB Naturals (“we”, “us”, “our”). By accessing or using our website www.kbnaturals.in (the “Site”) and purchasing our products, you (“you”, “user”, “customer”) agree to be bound by these Terms & Conditions. Please read them carefully before using our Site.
1. General Information
Business Name: KB Naturals
Registered Address: Plot No. 21, Road No. 3, Banjara Hills, Hyderabad, Telangana – 500034, India
Email: support@kbnaturals.in
Phone: +91-98765-43210
These Terms govern all use of our Site, including browsing, registering an account, and making purchases.
2. Eligibility
You must be at least 18 years old to use our Site or place an order.
By using the Site, you confirm that all information provided by you is accurate, complete, and true.
3. Products & Orders
All products listed on our Site are subject to availability.
Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to change product descriptions, prices, or availability at any time without prior notice.
An order is confirmed only after full payment is received and you get an order confirmation email.
4. Payments
Payments can be made securely via our authorized payment gateways (credit/debit cards, UPI, net banking, wallets).
We do not store or process your payment card details; they are handled directly by RBI-compliant third-party gateways.
Any payment failure or chargeback dispute is subject to the policies of your bank/payment provider.
5. Shipping & Delivery
We deliver across India through reputed courier and logistics partners.
Delivery timelines are estimates and may vary due to circumstances beyond our control (logistics delays, natural events, strikes, etc.).
You will be notified with a tracking ID once your order is shipped.
6. Returns, Refunds & Cancellations
Products once opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
If a product is delivered damaged, defective, or incorrect, you may request a replacement or refund within 7 days of delivery by contacting support@kbnaturals.in.
Refunds, if approved, will be processed to your original payment method within 7–10 business days.
Cancellations are allowed only if the order has not yet been shipped.
7. User Obligations
When using our Site, you agree not to:
Post false, misleading, or fraudulent information.
Attempt to gain unauthorized access to our systems or misuse the Site.
Violate any applicable local, state, national, or international laws.
8. Intellectual Property
All content on the Site (text, images, logos, designs, product descriptions, graphics, software) is the intellectual property of KB Naturals and protected under applicable copyright and trademark laws.
You may not copy, reproduce, modify, distribute, or exploit our content without prior written permission.
9. Limitation of Liability
We strive to provide accurate information and high-quality products. However, we do not guarantee that the Site will always be error-free, uninterrupted, or virus-free.
To the fullest extent permitted by law, KB Naturals will not be liable for:
Indirect, incidental, or consequential damages.
Losses arising from delays in delivery or unavailability of products.
Health or allergic reactions if products are not used as directed.
10. Indemnification
You agree to indemnify and hold harmless KB Naturals, its directors, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the Site or breach of these Terms.
11. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
12. Amendments
We reserve the right to update or change these Terms at any time without prior notice. The revised Terms will be posted on this page with the “Last Updated” date. Your continued use of the Site constitutes acceptance of the updated Terms.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
KB Naturals
50-43-3, P&T Colony, Seethammadhara, Visakhapatnam – 530013